IESS 2014, Fifth International Conference on Exploring Services Science

5, 6, 7 February 2014, Geneva, Switzerland


Registration Link:

IESS 2014 Program

Wednesday 5, February 2014

14H30: Keynote Speaker: Prof Yves Pigneur, UNIL, Switzerland

This talk aims at presenting the Business Model Canvas a visual tool for designing, assessing and challenging business models. Business model innovation and industry changes will be illustrated with examples such as Nespresso, Circus of the Sun, SunEdisson, and AirBnB. Design thinking attitude will also be emphasized for exploring and prototyping business models. Finally, the synergy between the business model canvas, lean startup and customer development will be briefly presented for testing business models.

15h30: Coffee Break

Session 1

15h45: Why is Aligning Economic- and IT Services so Difficult?
Maryam Razavian, Patricia Lago and Jaap Gordijn

16h30: Some Aspects Concerning a Generic Service Process Model Building
Theodor Borangiu, Virginia Ecaterina Oltean, Monica Dragoicea, Joao Falcao E Cunha and Iulia Iacob

17h15: Welcoming buffet

Thursday 6, February 2014

8h30- 9h00: Breakfast buffet
Session 2

9h00:  Towards the Consideration of Performance Risks for the Design of Service Offers
Björn Schmitz, Axel Kieninger, Gerhard Satzger andHansjörg Fromm

9h45: Introducing Service-oriented Organizational Structure for Capability Sourcing
Laleh Rafati and Geert Poels

10h30 Coffee Break

10h45: How open data are turned into services?
Muriel Foulonneau, Sebastien Martin and Slim Turki

11h30: Building an extended ontological perspective on Service Science
Monica Dragoicea, Theodor Borangiu, João Falcão E Cunha, Virginia Ecaterina Oltean, Jose Faria and Stefan Radulescu

12h15: Lunch

Session 3

14h00: Transition and Delivery Challenges of Retained Organizations in IT Outsourcing
Marius Goldberg, Axel Kieninger, Gerhard Satzger and Hansjörg Fromm

14h45: Servitization – its Raise through Information and Communication Technologies
Natalia Kryvinska, Sebastian Kaczor, Christine Strauss and Michal Greguš

15h30: Coffee Break

16h00- 16h30: Presentation of the european program H2020
Euresearch Switzerland.

16h45: A classification framework of value co-creation in electronic and mobile services
Garyfallos Fragidis, Dimitri Konstantas and Dimitri Paschaloudis

17h30: Developing Municipal e-Government in Italy: The City of Alfa Case
Alessandro Zardini, Cecilia Rossignoli, Lapo Mola and Marco De Marco

19h30: Gala Dinner

Friday 7, February 2014-01-06

9h30-12h00: Societal IESS Forum " Serv(ic)ing a smart(er) society "

Call for Participation

Message from Forum Organizers

Dear colleagues and friends,

We would like to extend our pleasure of being together for the conference and invite you to participate in the Societal IESS Forum, under the theme of " Serv(ic)ing a smart(er) society ", on Friday 7th, February.

The objective of the Forum is to share in a less formal style project ideas, cases, collaboration opportunities, intermediate findings, short tutorials and demonstrations. The future of the IESS conference would also be an interesting topic.

The workshop will begin at 9:30 am. A tutorial on ìDesigning data driven services is already scheduled, as well as the presentation of a project idea.

If you wish to present something or have questions, please do not hesitate to contact us; all suggestions are welcome. We will adapt the program of the Forum accordingly.

See you in Geneva

Slim & Muriel

Public Research Centre Henri Tudor
Services Science & Innovation Dept.
29, Av. John F. Kennedy, L-1855 Luxembourg-Kirchberg
Phone: +352 42 59 91-6854 / Fax: +352 42 59 91-777


General Information for the Presenters


Conference location

Boulevard du Pont d'Arve 40, 1205 Genève, Switzerland.
Room MR380 at the ground floor
Map and information:

Hotels (classified by distance to UNIMAIL)

5 min walk to the Conference Location

10 min walk to the conference location

Others:  (The most economic)

10 to 25 min by public transport, the closest is ibis Geneva gare, then Hotel ibis Geneve Centre Nations and finally the ibis budget Geneve (near the airport).

Public transportation:

At your arrival at the airport, there are free bus and train tickets distributors just before the exit after picking up your luggage. At your hotel you can ask for your free pass for public transportation for the your entire stay duration.


Call for Papers

Services Science is not a cosmetic change of existing things. Introduced by IBM in 2002, it has now emerged and matured in a true trans-disciplinary atmosphere. Encompassing disciplines not only in management and engineering, it also draws from disciplines such as social and cognitive sciences, law, ethics, economics etc. to address the theoretical and practical aspects of the challenging services industry and its economy.

Services Science leverages methods, results and knowledge stemming from these disciplines towards the development of its own concepts, methods, techniques and approaches thus creating the basis for true trans-disciplinary gatherings and the production of trans-disciplinary results. Services Science is building a concrete framework for trans-disciplinary purposes.

Thus "service" must be considered in this conference with its multiple facets: economic, organizational, social, collective, ontological, regulatory, secure, etc. and also, of course, implemented by means of informatics. Sometimes it is referred to as information services to distinguish its restricted meanings in various disciplines like Economy or Informatics.

After four successfull editions of IESS,the goal of this Fifth conference is to build upon this growing community to further study and understand this emerging discipline. Academics, researchers and practitioners of all disciplines are expected to contribute their results and approaches to Services Science in a trans-disciplinary setting. In order to achieve the best possible mix of disciplines and their representation, the conference is structured around Service research topics, which are trans-disciplinary and around Service contexts, which are more disciplinary oriented.

The contributions should address one or several topics, be grounded in one or several contexts and be open to trans-disciplinary approaches.
Research topics

Research Topics are directly extracted from the Services. Contributions addressing more than one topic are encouraged. Here is a (not limited to) list of subtopics for each :

Service innovation
Value models
Innovation/Creation process
Business trends
Technological trends
People trends
Service innovation and strategy

Service exploration
Consumer service needs modelling.
Supplier service modelling.
Business services requirements modelling.
Service information & process modelling.
Service exploration process.

Service design
Service design methodologies and patterns
Service and re-design of organization of activities
Service co-design environments, tools
Requirements oriented towards services
Design of complex services
Service compliance with laws and regulations

Service engineering
Ontologies and interoperability
Web-services, Service-oriented architectures
Ubiquitous & mobile computing
Service orchestration, choreography, composition.
COTS, Enterprise architectures…
Service security and safety engineering

Service sustainability
- IT service management:
- IS service management:
- Service management:



Deadline of Submission: 14th of September 2013

Notification Date: 30th of October 2013

Camera ready copy: 15th of November 2013

Conference Date: 5, 6, 7 February 2014, Geneva, Switzerland